Reignite Performance Coaching (RPC) offers a range of learning and development products and services to clients. By ordering any of RPC’s products and services, clients agree to the following terms and conditions of business.  Unless otherwise agreed by RPC in writing, the supply of products and services by RPC is not subject to any other terms and conditions requested or supplied by the client, including terms and conditions incorporated into any purchase order document or other document issued by the client.

  1. Fees and Payment: Unless otherwise stated the price will be in Australian Dollars (AU $) excluding GST and other applicable sales taxes and payment is required in the same currency within 14 days from the day of the invoice. If RPC is required to confirm a Purchase Order document on invoices, the Purchase Order document must be supplied to RPC in advance of delivery of products and services. If any payment is not received within 14 days RPC shall be entitled to cancel or suspend any further performance or delivery of products and services and charge interest on the unpaid amount at the lowest of the following: the rate of 2 per cent (2%) per month on the overdue amount, compounded daily, calculated from the date of the invoice; or the maximum rate of commercial interest permissible by law until payment in full has been received.
  2. Costs and Expenses: The choice of venue and associated costs for any event are the responsibility of the client. RPC will charge clients for all reasonable expenses incurred in relation to the provision of products and services, including but not restricted to all travel, hotel accommodation and meals for the facilitator(s).
  3. Cancellation: Cancellation of services by clients will be subject to the following charges:

     a)Cancellation within 28 – 15 days from date of intervention: 50% of fees and materials costs and 100% of non-recoverable expenses.

     b)Cancellation within 14 – 1 days from date of intervention: 100% of fees, materials costs and non-recoverable expenses.

4. Delivery: Any dates quoted for delivery or performance of the products and services are approximate only and while RPC will use all reasonable endeavours to meet the proposed timetable, RPC shall not be liable for any claims resulting from any delays in performance howsoever caused. In particular, clients must ensure that RPC receives all the information requested (including completed Insights Evaluators) by the dates required. Failure to supply this information timeously may affect RPCs’ ability to supply its goods and services.

5. Intellectual Property: Any and all intellectual property rights used or generated by RPC in the provision of the products and services (including all rights in software) shall be the exclusive property of RPC. Clients are not entitled to amend, modify, copy, adapt or re-use RPCs’ intellectual property or in any way, alter, obliterate, conceal, or copy any intellectual property rights of RPC. Clients must not copy, produce, make, modify, manufacture, supply or assist any other party to copy, produce, make, modify, manufacture or supply RPCs’ products, services, or any material incorporating RPCs’ intellectual property or any part thereof for use, sale, or other purpose. The products and services and the related intellectual property rights cannot be used and/or delivered by or to unauthorised participants or third parties in any way.

6. Data Protection & Privacy: RPC’s data protection and privacy policies as amended or updated from time to time apply to the provision of products and services by RPC. The current current data protection and privacy policies can be found at

7. Liability: RPC shall use reasonable skill and diligence in the delivery and performance of products and services. However, all warranties and representations are excluded to the fullest extent permitted by law and RPC shall be under no liability in respect of any deficiency in the products and services and shall not be liable for any consequential or indirect loss whatsoever which arises out of or in connection with the supply or use of products and services.

8. Bribery & Corruption: RPC has a zero-tolerance approach to bribery and corruption. Clients are requested to report any instance of suspected or actual improper conduct by any RPC employee or other person engaged by RPC in confidence to RPC founder Claire Markwick.

9. Dispute: RPC will attempt in good faith to resolve any dispute or claim arising out of or relating to the provision of its products and services through negotiations. These terms of business and the provision of products and services shall be governed by and construed by the laws of the state of NSW unless otherwise agreed.

10. Precedence: In the event that RPC enters into an agreement for the supply of products and services with a client and there is any conflict between the terms of that agreement and these standards terms of business, the terms of the agreement for the supply of products and services shall take precedence.


For further information please contact:

Claire Markwick

Reignite Performance Coaching

1419 Goobarragandra Road


NSW, 2720


Tel: +61 (0)429 310 082