“We”, “Us” & “Our” refer to Reignite Performance Coaching (ABN 76 998 259 983).
This policy sets out how Reignite Performance Coaching collects uses and discloses your personal information. We are committed to complying with the Commonwealth Privacy Act 1988 and to protecting and safeguarding your privacy when you deal with us.
Protecting your privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. We will abide by the Australian Privacy Principles to ensure you are confident that any personal information we hold about you will be treated in a way that ensures the protection of that personal information.
When we refer to personal information we mean information from which your identity is reasonably apparent or can be reasonably ascertained. This information may include information or an opinion about you. The personal information we hold about you may also include financial information.
The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we may need to identify you.
We may also collect your health information. We will only collect health information from you with your consent.
How we collect your personal information
We will collect your personal information directly from you.
We collect your personal information when you become a client of Reignite Performance Coaching or when you provide your details in return for resources from a website or workshop for example.
We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form.
We will de-identify and destroy the personal information we hold about you once our legal obligations cease.
Please be aware that the transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third parties not under the control of Reignite Performance Coaching may be able to access or intercept transmissions or private communications without our permission or knowledge. We take all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.
Why we collect your personal information
We collect personal information to carry on our business and provide our services to you as per your request.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your health or in our business.
If you do not provide us with certain personal information, we may not be able to provide you with services under our agreement with you.
Do we disclose your personal information?
In providing services to you, we may disclose your personal information to our associated entities and to third parties. We may disclose your personal information:
- to associated businesses that may want to market products to you;
- to companies that provide information and infrastructure systems to us;
- to anyone, where you have provided us consent; or
- to investors, agents or advisers, or any entity that has an interest in our business.
In the event of a merger, acquisition or sale of the whole or part of the business, we reserve the right to transfer your personal information as part of any such transaction.
From time to time we may use your personal information to provide you with current information about offers you may find of interest, changes to our business, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us to let us know. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
You have a right to access the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. To do so, please contact us. We may charge a fee for our costs of retrieving and supplying the information to you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. We will not charge a fee to correct your personal information.
Using government identifiers
If we collect government identifiers, such as your tax file number, Medicare number etc we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, sexual preferences, criminal record, or health.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact us.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with our response you may make a complaint to the Office of the Australian Information Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.
Disclosure of information overseas
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia. We may disclose your personal information to overseas entities that provide support functions to us.
We will only disclose information to an overseas recipient where we believe the recipient is subject to a similar scheme as the Australian Privacy Principles or we ensure that your personal information is handled in a way that is consistent with the Australian Privacy Principles.
Our web site may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. We encourage users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.
Reignite Performance Coaching collects anonymous information about visitors on its web site. When you visit the Reignite Performance Coaching site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site.